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ZOOM: Creating an Inclusive Customer Experience

March 7 @ 1:00 pm - 4:00 pm

Creating an Inclusive Customer Experience

Instructor: Gonzalo Mejia

Providing real estate customers with the same level of service and experience requires a conscious effort. Good intentions are not good enough. A clear understanding of fair housing laws and how biases can affect their implementation is a step forward toward a more inclusive experience.

 – Identify federal laws related to equal protection in housing.
 – Recognize risky business practices that could lead to fair housing violations.
 – Identify fair housing violations from different real estate scenarios
 – Define the concept of unconscious bias and how it can lead to discrimination.
 – Identify possible microaggression attitudes.
 – Establish goals to expand homeownership opportunities.


March 7
1:00 pm - 4:00 pm
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