Ethics Complaints • Arbitration Requests
CasePro™ Professional Standards

Ethics Complaint
If you feel that you have been mistreated by a REALTOR® member of the MIAMI Association of REALTORS®, please submit your Ethics Complaint via our online professional standards submission form.
Filing an Ethics complaint is a simple and straightforward 5 Step process. Each blank field within the form must be completed before you can proceed to the next step.
In Step 2, after naming the MAR REALTOR® Respondent, you will be required to provide a summary describing the alleged allegation for each article cited in your complaint. You can also include a more in-depth summary in the supporting documents section.
In Step 3 you are required to supply supporting documents that substantiate your complaint. You must save your documents in either PDF or DOC format to upload them. Documents must be smaller than 50MB and you need to wait until they have been uploaded before proceeding to Step 4. Documents should be consolidated into one file and in English. You may want to consult the Code of Ethics and the NAR Code of Ethics and Arbitration Manual (as adopted by MIAMI in 2023) to assist you in the process.
All communication regarding your complaint will be sent electronically via email from casepro@miamire.com
If you have any questions, please contact us at professionalstandards@miamire.com
Arbitration Request
As a Designated REALTOR®/Broker, if you feel that you were entitled to a commission on a closed transaction, submit your Request for Arbitration online.
Filing an Arbitration request is a simple and straightforward 6 Step process. Each blank field within the form must be completed before you can proceed to the next step.
Prior to beginning your online Arbitration submission process, please download and complete the required Mediation Forms and save them as a PDF. Mediation is mandatory. See below:
In Step 2, after naming the MAR REALTOR® /Broker as the Respondent check the Article 17 box. You will be required to provide a narrative describing the statement of facts which supports your arbitration request. You can also include a more in-depth, type written summarization in the supporting documents section.
In Step 4—Supporting Documents section you are required to upload the completed PDF Mediation forms along with the documentation which supports your Arbitration request. You must save your documents in either PDF or DOC format to upload them. Documents should be consolidated into one file and in English. Documents must be smaller than 50MB and you need to wait until they have been uploaded.
You will be kept apprised of your request status as it moves through the Professional Standards process. All communication regarding your request will be sent electronically via casepro@miamire.com
If you have any questions, please contact us at professionalstandards@miamire.com
Please note: Your Arbitration request will not be processed until a $500.00 check made payable to: Miami Association of REALTORS® is received by the Professional Standards Department. Please send the check to:
Ms. Xochitl Rieche
Professional Standards Manager
Miami Association of REALTORS®
700 South Royal Poinciana Boulevard, Suite 400