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Zoom: CRB: Performance Leadership – Coach, Manage & Mentor

September 14 @ 9:00 am - September 15 @ 12:00 pm


Instructor: John Mayfield

This is a Zoom Presentation that will be presented in two sessions: Tuesday, September 14th from 9:00 AM – 12:00 PM and Wednesday, September 15th from 9:00 AM – 12:00 PM
In order to receive credit towards the CRB designation, you must attend both sessions.

Early payment membership dues FREE Designation credits can be applied to this class if dues were paid in full prior to June 8th, 2021.

Description:  Today’s managers must deal with a myriad of leadership challenges, such as recruiting, managing turnover, training, and mentoring, in addition to running a successful and profitable business. To succeed, you must develop and implement a leadership strategy that addresses these challenges and has the flexibility to adapt to different personalities and different situations.

You will be able to:
• develop effective sales associates who are aligned with the company’s culture
• understand & adjust your leadership style based on the individual and the situation
• harness performance strategies to ensure agents will reach their full potential
• describe the ideal candidate for a sales agent
• create a retention strategy as part of the sales development process
• identify individuals motivating factors
• describe Situational Leadership
• identify the critical elements of a learning program
• implement a learning program
• list skill development needs of your agents
• develop the skills necessary to coach, mentor, and hold people accountable

Registration via the ZOOM link is REQUIRED to reserve your place and join the training session. Computer/Laptop/Tablet with internet access and audio is REQUIRED. 

After registering for the meeting, you will receive a confirmation, click on the zoom link provided.  Follow the instructions containing the Zoom meeting instructions; CLICK “ADD TO CALENDAR” to reserve the time in your personal calendar and save the join instructions.  

Saving the reservation to your calendar will provide an automated reminder about the session as well as the instructions to Join the session with the time comes. 

When it’s time to join the meeting, simply follow the prompts in your ZOOM calendar reservation. From your Computer/Laptop/Tablet, click the URL/link to join the event. Make sure your volume is turned up so you can hear the instructors when they start the session.


September 14 @ 9:00 am
September 15 @ 12:00 pm
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